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Whether you have a product question, need technical help, or want to work with us, your message will reach the right person.

Typical response time: 1–2 business days
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Prefer email? Use the address that best matches your request.

Product support

Partnerships

Privacy and data

Reach the right team

Prefer email? Use the address that best matches your request.

Product support
Questions about your account, imports, broker connections, or using VeloTape.
support@velotape.com
Partnerships
Broker, data, education, affiliate, and integration opportunities.
partnerships@velotape.com
Privacy and data
Data access, deletion, export, and privacy-related requests.
privacy@velotape.com
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For technical issues, include the page, broker or platform, approximate time, and the steps that caused the problem. Never send passwords or API secrets.
Technical supportProduct or featureBilling and plans
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Before you send

Quick answers about contacting the VeloTape team.

We usually reply within one to two business days. Detailed technical investigations may take a little longer.